Help & FAQs
Quick answers on buying, gifting and using your Wayvo Gift card.
About Wayvo
Wayvo is a gift card for brands doing better. One card, a world of sustainable and ethical brands, so whoever has it gets to choose where their money goes. Every brand on Wayvo has credible commitments to people and planet, from certified B Corps to charities and restoration projects.
- Buy or receive a Wayvo card, and add it to your wallet.
- Browse our brands and pick where you’d like to spend.
- Swap some or all of your balance for a gift card from that brand. It arrives by email, ready to use online or in store (where the brand supports it).
You don’t have to spend it all at once. Swap as much or as little as you like, whenever you like, as long as your card is still valid.
A regular gift card ties you to a single brand. Wayvo gives you a balance to spend across lots of them, so you choose what you actually want, and your money goes to brands with credible commitments to people and planet.
Browse everything on our Brands page. Filter by category to find the right fit, and the collection keeps growing. You’re not limited to one brand either: split your balance across as many as you like.
Every Wayvo card supports brands with credible commitments to people and planet. Many are certified by organisations like B Corp, 1% for the Planet and Climate Neutral, and we also recognise brands that can evidence their impact in other ways. As a certified B Corp ourselves, we aim to hold ourselves to the same standard.
Gifting, teams & business
Your recipient receives their card by email. They log in to their Wayvo account, add the card to their wallet, then swap it for a gift card from any brand they like. See “How do I redeem my Wayvo card?” below for the step-by-step.
Yes. When on the buy gift card page, select business and then select add in bulk, then input your recipient details in to the table provided. Alternatively you can email us at hello@wayvo.co.uk and we’ll fulfil bulk orders using a simple spreadsheet template.
Yes. Wayvo works for employee rewards, client gifts and recurring programmes, and we’ll tailor options to fit your business. Tell us what you have in mind at hello@wayvo.co.uk and we’ll be in touch, or take a look at our Business page.
Redeeming your card
- Log in to your Wayvo account.
- Check your card is in your Wallet. If it isn’t, select “Add new Wayvo card” and enter your details.
- Choose a brand from the Brands page.
- Select “Swap your Wayvo card”. If you see “Buy Wayvo” instead, refresh the page.
- Choose how much you’d like to swap, then select “Continue”.
- Check the email address shown is correct, tick the boxes and select “Submit”.
- Your brand gift card will arrive by email. Use it at the brand’s online checkout, or in store if the brand supports it.
Still stuck? See “When something’s not working” below.
Not directly. Your Wayvo card is a balance you swap for a gift card from the brand you choose, and that brand gift card is what you use at their checkout. Follow the steps above to make your swap.
Head to the Brands page and search for a brand by name using the search bar or use the filters to browse by category. You can mix and match, so there’s no need to pick just one.
It depends on the brand. Check the terms and conditions on the brand’s page to see where its gift card can be used, in store or for delivery.
Balance, expiry & swaps
Your Wayvo card is valid for 12 months from the date of purchase. Once you swap some or all of it for a brand gift card, that brand’s expiry date and terms apply to the swapped amount, which you’ll find on the brand’s page. It’s worth keeping an eye on both dates. See our [Terms of sale] for more.
Yes. You can make as many swaps as you like while you have balance left.
No. Once you’ve swapped, that amount can’t be swapped back into Wayvo or moved to another brand, so double-check the brand and amount before you confirm.
Some brands only offer gift cards at fixed values. A few ways to use up a small balance:
- Top up. Add to your balance by buying a Wayvo card to reach the value you need.
- Choose an open-value brand. Filter by “Open values only” on the Brands page to see brands where you can enter any amount (they still have a minimum and maximum).
- Put it towards restoration. Filter by “Impact” to find restoration projects, such as tree planting, many with small amounts from £1, £2 and £3.
When something’s not working
Check you’re logged in at the login page, then refresh the brand page. If it still shows “Buy Wayvo” instead of “Swap your Wayvo card”, contact us at support@wayvo.co.uk.
Check your spam or junk folder first. If it isn’t there, contact us at support@wayvo.co.uk. If you used the wrong email address when you set up your account, mention it in your message so we can help.
Your Wayvo card needs to be swapped for the brand’s gift card first, and that brand gift card is what you use at checkout. Follow the steps in “How do I redeem my Wayvo card?” above. If you’ve swapped and it still isn’t working, contact us at hello@wayvo.co.uk.
Check your spam or junk folder first, then check with the sender that they used the right email address. Still can’t find it? Email support@wayvo.co.uk. with your details and the sender’s details, and we’ll help you get it sorted.
Refunds & contact
- Bought directly from our website: email support@wayvo.co.uk with your order number.
- Received or chose Wayvo through another platform: please request the refund from that platform.
For help with your card, email support@wayvo.co.uk. For business and bulk enquiries, hello@wayvo.co.uk. We aim to reply within 24hours.
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