Wayvo Terms and Conditions

Version: October 2026

Terms and conditions for the sale of Wayvo Gift Cards and the subsequent redemption of Wayvo Gift Cards for Digital Content

These Terms and Conditions (the Terms) apply to your purchase of a Wayvo Gift Card and to your redemption of the Wayvo Gift Card for Digital Content on the Wayvo Website.

They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice, or course of dealing, and form a contract between you and us. The contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty that is not set out in the contract.

For the purposes of these Terms, we, us and our refer to Wayvo Ltd, a company incorporated in England and Wales under company number 14124002, with its registered office at 5a Pleshey Road, London, England, N7 0RA, which owns the Wayvo trademark. You and your refer to you, the user of the Wayvo Gift Card, unless the context clearly indicates otherwise.

If you wish to contact us, please contact our customer service team at support@wayvo.co.uk.

Definitions

The following definitions apply when used in these Terms:

Code means the number or sequence of numbers or alphanumeric characters that is: (i) linked to the barcode printed on a physical Wayvo Gift Card; (ii) printed on a receipt; or (iii) contained within an email or SMS, or displayed on a website.
Activate or Activation means the activation of the Code on our website to enable you to redeem the Digital Content.
Digital Content means the digital codes that you can redeem your Code against on the Wayvo Website, offered by Participating Retailers, which enable you to make purchases from that Participating Retailer.
Participating Retailer means a retailer that has agreed to supply Digital Content on our website as part of the Wayvo Gift Card Programme.
Wayvo Gift Card means a Code that is: (i) contained within a physical gift card; (ii) printed on a receipt; or (iii) contained within an email or SMS, or displayed on a website.
Wayvo Gift Card Programme means the closed loop gift card programme operated by us which allows you to (i) purchase Wayvo Gift Cards; and (ii) redeem Wayvo Gift Cards for Digital Content from Participating Retailers.
Wayvo Website means www.wayvo.co.uk, which is operated by us.

1. The Code

1.1 The use of the Code is subject to these Terms, as may be varied by us from time to time. We will ensure that the applicable and up-to-date Terms are freely accessible on the Wayvo Website. Purchase of the Wayvo Gift Card and registration of the Code constitutes your acceptance of the Terms.

1.2 Except in accordance with statutory rights, the Code is non-rescindable, non-refundable and non-transferable, and cannot be exchanged for cash.

1.3 The Code cannot be replaced if lost, stolen or damaged.

1.4 The Code will automatically expire 12 months from the date of purchase, and any balance remaining on the Code at that time will be cancelled.

1.5 The Code cannot be redeemed directly with any Participating Retailer.

1.6 We cannot be held responsible for the unauthorised use of the Code where the Code number has been knowingly or unknowingly disclosed to another party. We take no responsibility for any loss you may incur as a result of Code theft, impersonation or identity fraud.

1.7 We reserve the right to take appropriate action, including the cancellation of the Code or any remaining Code balance, if at our discretion we deem such action necessary. This includes where fraudulent activity is known or suspected, or where we have a legal, regulatory or other objectively justifiable reason. This does not affect your statutory rights.

2. Redemption

2.1 The Code can be redeemed for Digital Content to the value of the balance on the Wayvo Gift Card. If the value of the Digital Content you select is less than the balance on the Wayvo Gift Card, no change will be given, but the balance may be used for future purchases.

2.2 The up-to-date list of Participating Retailers is published on the Wayvo Website. The Digital Content featured may change from time to time.

2.3 Our display of Digital Content does not constitute a legally binding offer by us.

2.4 Digital Content supplied is subject to the Participating Retailer’s own applicable terms and conditions for that Digital Content, which will be made clear on the Wayvo Website at the point of selection.

2.5 As part of the redemption process, you will be required to provide a nominated email address and/or mobile phone number to which the selected Digital Content is to be sent. It is your responsibility to ensure the accuracy of the email address and/or mobile phone number given, and thereafter to ensure that it is monitored for the delivery of the Digital Content.

2.6 Once you have selected the Digital Content that you wish to exchange the Code for, have provided a nominated email address and/or mobile phone number for delivery, and have confirmed your redemption choice, you have placed a binding order for that Digital Content.

2.7 Our confirmation of receipt of your order by email constitutes our acceptance of your order, at which point we are contractually obliged to supply you with that Digital Content.

2.8 If we accept your order but are unable to supply the Digital Content, we will inform you as soon as possible.

3. Delivery of a digital gift code

3.1 Delivery of Digital Content should be made to the nominated email address and/or mobile phone number within one (1) business day of you redeeming your Code on the Wayvo Website, subject to availability of stock. We and the Participating Retailers make every effort to deliver Digital Content within the anticipated timescales. However, delays are occasionally inevitable and time for delivery will not be of the essence. We will endeavour to keep you informed, at the nominated email address, of any delay expected or any force majeure event which may affect delivery.

3.2 Risk and title to the Digital Content pass to you upon delivery of the Digital Content.

3.3 We cannot accept any liability for any lost, stolen or damaged digital gift codes once responsibility of ownership has passed to you at the time of delivery.

3.4 We will not be liable for any defects in any goods or services purchased using Digital Content which we have supplied. Any queries or complaints about such goods or services should be addressed to the relevant Participating Retailer.

3.5 We will not be liable for the conduct or actions of any Participating Retailer. The funds on Digital Content are not covered by the Financial Services Compensation Scheme. In the unlikely event of a Participating Retailer (the issuer of any selected Digital Content) becoming insolvent or ceasing business, the funds on the Digital Content may not be available to spend. We have no obligation to replace or exchange any previously issued unspent digital gift codes.

4. Returns procedure

4.1 We hope that you will be completely satisfied with your Wayvo Gift Card and the experience we offer. However, it may be necessary to return your Wayvo Gift Card, the Code or the Digital Content supplied in some limited circumstances. Other than as required by law, we have no general policy of accepting returns.

4.2 The limited circumstances in which a Wayvo Gift Card, the Code or Digital Content may be exchanged by us are:

(i) the Wayvo Gift Card or Code issued is faulty and/or proves unredeemable; or
(ii) the Digital Content issued is incorrect.

4.3 If the Code has been redeemed via the Wayvo Website, or if the Digital Content supplied has been spent or partially spent, we cannot entertain a return or exchange of that item.

5. Liability

5.1 We are responsible to you for foreseeable loss and damage caused by us for any breach of these Terms or for our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or, at the time the contract was made, both we and you knew it might happen.

5.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the Wayvo Gift Card, the Code or the Digital Content.

5.3 We are not liable for indirect losses. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity, or for any other special, indirect or consequential loss.

6. General

6.1 We will take all reasonable precautions to keep the details of your Wayvo purchase and registration secure, and will at all times adhere to our published Privacy Policy and our legal responsibilities for data security and the protection of your rights as a data subject. Unless we are negligent, we are not liable for losses as a result of unauthorised access to information (including as a result of incorrect delivery particulars) provided by you.

6.2 We warrant that any information we receive or collect in relation to the Wayvo Gift Card and use of the Wayvo Website will not be sold or supplied to any third party, or used for any purpose other than the processing and registration of the Code, internal administration and analysis, or any opted-in marketing information regarding Wayvo or third parties Wayvo chooses to promote.

6.3 We exclude the application of the Contracts (Rights of Third Parties) Act 1999 to each and every contract made under the Terms.

6.4 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation.

6.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

6.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we supply you with the Products, we can still require you to make the payment at a later date.

6.7 The Terms are subject to the laws of England and Wales, and the exclusive jurisdiction of the English courts.